
FAQ - Frequently Asked Questions
METAPOSTA is a project included within the “Basque Country in the Information Society Plan”. The aim of METAPOSTA is to develop an "Internet-based electronic strongbox" for storing personal documents.
The fundamental principle of the system is the secure and long-term storage of documents of great value to members of the public and companies, in a personal, electronic space.
METAPOSTA will, therefore, have the same functions of the letterbox used in traditional postal services but will operate in an electronic environment. To a large extent, the documents received by members of the public via this new system will be of the type delivered to their physical letterboxes every day: invoices, bank statements, receipts, insurance policies, contracts, summonses, notifications, payslips, etc. And they will receive them free of charge, as is the case of traditional postal services.
Additionally, METAPOSTA will offer users services for uploading documents from their computer for secure digital storage.
As a project, METAPOSTA has been influenced by a large number of similar projects developed in a number of different countries.
METAPOSTA offers multiple advantages compared to traditional e-mail. These include:
No, METAPOSTA does not set out to provide an e-mail service for users. It is an electronic strongbox and an electronic letterbox.
Through METAPOSTA, the user only receives messages and documents from the entities he/she wants. METAPOSTA does allow users to send messages to third parties. It only allows access to documents previously agreed upon with METAPOSTA participating entities, accepted by the user.
As in the case of traditional postal services, you will be able to share the documents received or uploaded by you with other METAPOSTA users, but you will not be able to send documents.
Moreover, the user receives an access code to an Internet application accessible via the address www.METAPOSTA.com and not an e-mail address.
No, the only advertising you will receive in your METAPOSTA letterbox will be any advertising you might receive from the companies you are subscribed to, and these will always be associated with an administrative or commercial document, never independently.
As METAPOSTA is not a traditional e-mail service, spam is not possible.
No, METAPOSTA undertakes not to process data for the purpose of determining behavioural trends and not to divulge any information to third parties.
You can register with METAPOSTA in several different ways:
The procedure continues with the issuing of 2 passwords:
In all cases, to activate a new METAPOSTA account, the user must access the METAPOSTA website (www.metaposta.com) and enter both passwords in the access menu.
If a company has a recognised electronic signature certificate (Izenpe cards, Electronic ID, Camerfirma, i.e., the set of certificates approved by the President's Department) it may register directly with the METAPOSTA website (www.metaposta.com). This activates the set of services offered by the system.
You can also register through the online banking services of collaborating entities.
In order to deregister from METAPOSTA, you must send, by fax or letter to the headquarters of METAPOSTA, S.A., a revocation application, which must contain the following information:
The application will be authenticated in accordance with the requirements established in the Declaration of Accounts and Services Practices and METAPOSTA, S.A., who will proceed with the deregistration.
The authenticated deregistration application as well as information justifying the revocation, is registered and filed.
Should the revocation be applied for by a person other than the holder, METAPOSTA, S.A. will notify the holder of the account about the application for deregistration and the reasons for this. METAPOSTA, S.A. will not be able to reactivate any account that has previously been deregistered.
METAPOSTA, S.A.
Parque Tecnológico de Álava
Avda. Albert Einstein, 44 - Edif. E6 - Bajo
Miñano Mayor - 01510 Vitoria-Gasteiz
Fax: 945 00 84 36
The METAPOSTA service is intended for any Physical Person or Body Corporate residing within the territory of the State.
Yes, any Physical Person or Body Corporate with residence within the territory of the State may register with METAPOSTA by approaching any of the participating entities of which he/she is a client, or by going in person to any of the KZGunea centres placed at the disposal of the public by the Basque Government.
Yes, provided that they are in possession of a valid identification document and are over 16 years of age.
Yes, provided that they are in possession of a current identification document that allows them to prove their identity.
Yes, you may deregister whenever you want as there is no minimum permanence time in METAPOSTA, but if you have reached an agreement with any METAPOSTA participating entity (documentation sender), you will have to verify this matter with them.
When you deregister from METAPOSTA, any documents you might have in your letter box will be deleted. Should you wish to keep them, you will have to access the METAPOSTA website and copy them to your personal computer.
As METAPOSTA is a service offered via the Internet, it is available 24x7 (24 hours a day, 7 days a week). Should you wish to make your enquiries in person or by phone, the timetables are as follows:
Yes, provided that the public entity that receives the documentation (public administration, town halls, etc.) allows the use of METAPOSTA as a valid method for receiving documentation.
No. A Physical Person or Body Corporate may have only one METAPOSTA account.
All METAPOSTA messages and documents can be printed via a local printer. Moreover, if further copies are required, you can get in touch with the sender of the documents (participating entities who send documents to your METAPOSTA letterbox) and apply for a duplicate.
In the case of the death of the holder and following the presentation by his/her legal heirs of documentation providing evidence of said death to the central headquarters of METAPOSTA, the procedure will begin to transfer the deceased's letterbox to the legal heirs.
The aim of METAPOSTA is to be both an electronic letterbox and an electronic strongbox in which the user can keep any documents he/she considers to be relevant. Therefore, even if you are not a client of any participating entity, you will be able to sign up for METAPOSTA through any KZGunea centre placed at the disposal of the public by the Basque Government.
From that moment and in view of the fact that you are not a client of any participating entity, you will be able to store any relevant documents you may consider to be appropriate in electronic format in your METAPOSTA letterbox.
Later on, when the entities of which you are a client join METAPOSTA, you will be able to subscribe to them.
Yes, in addition to the Electronic ID (or any valid certificate issued by Izenpe or Camerfirma), METAPOSTA considers that the username and password you will be provided with after registering in person with METAPOSTA at any of the offices of KZGunea, are valid authentication instruments.
Yes, METAPOSTA is a web service available wherever there is access to the Internet.
There is no limit to the type of files that can be stored in METAPOSTA. You will be able to store any personal documents you consider to be important.
METAPOSTA will have unlimited storage for the documents sent by Participating entities. For any documents you might add, there is a limit of 700 megabytes.
The documents you store on METAPOSTA will never be deleted. They will remain stored for consultation and management forever.
In view of the high level of confidentiality of the documentation in your METAPOSTA letterbox, it is recommendable that the letterbox be for personal use and nontransferable. However, if you have documentation you wish to share with other METAPOSTA users, you can share documents with any users you may wish to designate.
Due to the high level of confidentiality of the documentation in your METAPOSTA letterbox, if you cannot find your passwords or believe that they are in the possession of another person, you must call the telephone enquiries service of METAPOSTA and request that your account be reactivated.
METAPOSTA will regenerate your PIN and your passwords and these will be sent to you. The PIN will be sent to your mobile phone via a text message and your passwords will be sent by ordinary post to your postal address.
METAPOSTA offers access to documents via Internet 24x7. If you need a printed copy, you have two possibilities:
Yes, METAPOSTA is legally valid for all those entities to which Law 11/June 22, 2007 on the electronic access of the public to Public Services is applicable. All public administrations and all private companies to which this law applies must comply with same.
For the purpose of the users and entities to which Law 11/2007 applies, everything that occurs in METAPOSTA is legally valid and may be used as a reference or legal evidence.
METAPOSTA pursues a strict security policy and makes daily backups of the documents deposited. This technological infrastructure guarantees the custody and accessibility of the documents.
Any documents delivered to your letterbox will remain there perpetually, or until you remove them. Logically, due to the fact that you are no longer a client of that entity, no new documents will be delivered to your letterbox.
METAPOSTA does not have any specific requirements other than those necessary to surf the web. Logically, you must have a device to access the Internet (Personal Computer, PDA, Smartphone…) and an available Internet connection.
Moreover, should you wish to use electronic signature certificates to initiate the METAPOSTA session, or sign documents digitally, you must be in possession of the necessary Electronic Signature Certificates and a working Card Reader.
METAPOSTA is built with free software and therefore, in principle, any navigator and/or operating system is valid for using METAPOSTA.
METAPOSTA guarantees compatibility with the navigators and operating systems most widely-used by the public:
This is not possible for the moment. METAPOSTA only allows subscriptions to participating entities. However, METAPOSTA is talking at this time with the most important entities in the market to secure their gradual incorporation.
You must wait for METAPOSTA to reach an agreement with the entity to which you wish to subscribe and then you will be able to make your subscription.
You can access the METAPOSTA website with your passwords or valid Digital Certificate and eliminate any active subscriptions.
Yes, any Physical Person or Body Corporate may register with METAPOSTA, provided that they have a valid form of identification. From that moment you will be able to store any personal documents you consider to be relevant.
When the entities you are a client of join METAPOSTA, you will be able to subscribe to them in order for them to send your correspondence in electronic format to your METAPOSTA letterbox.
METAPOSTA only receives correspondence from participating entities. Non-participant companies can be incorporated manually to your METAPOSTA letterbox.
The list of participating entities will increase gradually when METAPOSTA comes into operation. Therefore, despite the fact that the company you are a client of does not appear at this time, it may join the scheme in the future.
For a participating entity to join METAPOSTA, there are commercial agreements that must be made between it and METAPOSTA. Any agreements reached to include new participating entities will be negotiated by executives of METAPOSTA.
METAPOSTA is a free service for Physical Persons and Bodies Corporate who have created a letterbox in METAPOSTA.
Yes, provided that the loss of documents is for reasons attributable to METAPOSTA, and is not due to the actions of third parties, or natural catastrophes, terrorist attacks, etc.
You must direct this kind of questions at your participating entity, as METAPOSTA has no control over the contractual conditions that you maintain with the participating entity.
You must call METAPOSTA's telephone enquiry service and ask for your account to be reactivated. METAPOSTA will regenerate your PIN and your passwords and these will be sent to you. Your PIN will be sent to your mobile phone via a text message and your passwords will be sent by ordinary post to your postal address.
In order to regenerate your password, you can call at the user service telephone 902 540 540 or visit your nearest KZgunea collaborating centre in person (list of KZgunea centres).
You must call METAPOSTA's telephone enquiry service and ask for your account to be reactivated. METAPOSTA will regenerate your PIN and your passwords and these will be sent to you. The PIN will be sent to your mobile phone via a text message and your passwords will be sent by ordinary post to your postal address.
In your Personal METAPOSTA Letterbox you can opt to modify any of your personal details you consider to be necessary.
You must call the METAPOSTA telephone enquiry service and report the incident. The METAPOSTA telephone enquiry service will resolve the problem as quickly as possible and will return its resolution by e-mail.
You must get in touch with the participating entity as the data registered with METAPOSTA is different to that registered with your participating entity. After regularising the data, you will be able to make the subscription normally.
You must do nothing. When you subscribe to a participating entity, the documents sent prior to taking out the subscription will not be sent to METAPOSTA. Only those new documents generated as of the subscription date will be sent. As the participating entity generates documentation for you, the documentation will appear in your METAPOSTA letterbox.
You must do nothing. The documents were delivered to your letterbox when you were subscribed to the service. They will continue in your letterbox until you remove them. The documents generated as of the moment you unsubscribe will not be delivered to your METAPOSTA letterbox and will be sent to you via the channel agreed upon with your participating entity.
Should new documents continue to appear as of the de-subscription date, you must call the METAPOSTA telephone enquiry service and report the incident. In the same way, you can also contact your participating entity to warn them that your documentation must not be sent to your METAPOSTA letterbox.
It is important to point out that the process of de-registering from sender may involve a delay between the application and acceptance by the participating entity.