Help- access to METAPOSTA

• Access with username and password.
  

  In the user field you must write your ID number, never your PIN or password. In order to gain access you must bear in mind a number of different aspects about how to write your ID number:

  1. Always write your ID number in capital letters..
  2. Do not include hyphens or spaces between the number and the letter.
  3. Entering your ID number wrongly in any of these ways will create invalid credentials.

   

  In the password field you must enter the set of numbers and letters you chose when you accessed Metaposta for the first time.

  If this is the first time you have accessed Metaposta::

  1. If you registered with a Digital Certificate: write the password you chose.
  2. If you registered via online banking: write the password you were provided with on-screen. We advise you not to use the "copy-paste" function to copy the password from the screen in which this is generated as you may copy by mistake unwanted characters such as spaces at the end of the text.
  3. If you registered at a KZgunea centre: write the keyword you received by ordinary post.

   

  If you have forgotten your password: if you forget the password you chose to access Metaposta, this can be regenerated by calling the user service telephone 902 540 540 or by visiting your nearest KZgunea collaborating centre in person.(list of KZgunea centres).

• Accessing the letterbox for the first time..
  

  PIN: you must write the 4 digit code you received by text message sent to your mobile telephone. Some customers ask their telephone operators to restrict text messages from numbers that might be commercial (normally 4 digits). Should this be the case, you will have to ask you operator to allow messages from the Metaposta number: 3355.

  Current Password: you must enter the password you received by letter if you registered at a KZgunea centre, or the one that appeared on screen when you registered via online banking. We recommend you to copy this password manually in order not to copy unwanted characters by mistake.

  New Password: you must enter the password you want to use from now on in order to access Metaposta. For greater security, this must have a minimum of eight characters including numbers and letters. Remember that the password is case sensitive so please be careful when you write it.

• Registration with digital certificate..
  

  New Password: you must enter the password you want to use if you enter Metaposta with Username and Password instead of using the Digital Certificate card. For greater security, this must have a minimum of eight characters including numbers and letters. Remember that the password is case sensitive so please be careful when you write it.